COVID-19 Coronavirus Information

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The safety and well-being of our customers, employees and communities is of highest importance at City National Bank, and we are closely monitoring the evolving information related to the COVID-19 Coronavirus pandemic from national and state government authorities, the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

Branch availability and safety precautions

Our branch lobbies are generally open to serve you. Please note that hours and availability are subject to change and vary by branch as circumstances related to the pandemic continue to evolve. 

We are closely monitoring and following CDC guidelines. Therefore, City customers and employees who have been vaccinated are not required to wear a mask unless otherwise directed by state and local governments. If you have not been vaccinated, we ask that you continue to wear a mask inside our facilities. If you need a mask, we are happy to provide one. 

We take cleanliness and hygiene seriously all year round but have enhanced cleaning and sanitizing practices in an effort to help prevent the spread of germs. Our employees have been instructed to wash their hands frequently, use hand sanitizer in between hand washings and to stay home if they are not feeling well. In addition, hand sanitizer is available for customer use at our branches, and protective shields have been installed to facilitate safe interaction. We’re diligently following guidelines from the CDC and WHO on prevention, and strongly encourage customers to do the same

Drive-thru and digital banking channels

For your convenience and safety, we encourage the use of City’s drive-thrus, Video Bankers and ATMs to conduct everyday transactions, as well as our digital banking channels such as online bankingmobile banking and text banking. You can also fill out a mortgage application online. For assistance, or to learn more about these services, please click any of the links above or call our Customer Care Center at 888-816-8064.

Stimulus payment information

The IRS continues to distribute the third round of economic impact payments, as well as "plus-up payments," as they process tax returns. City will process all direct deposit payments as they are received and make them available in customer accounts. It may take several weeks or even months for all electronic payments to be distributed by the IRS. 

Some people will receive their stimulus payment in the form of a check, while others will receive an Economic Impact Payment debit card. The Economic Impact Payment Card will be sent in a white envelope that prominently displays the U.S. Department of the Treasury seal. It has the Visa name on the front of the card and the issuing bank, MetaBank®, N.A., on the back of the card. Information included with the card will explain that this is your Economic Impact Payment. More information about these cards is available at

Eligibility for this stimulus payment differs a bit from the first and second rounds. Here's what you can expect:

  • $1,400 per adult and $1,400 per dependent to individual filers earning less than $75,000
  • $1,400 per adult and $1,400 per dependent to joint filers earning less than $150,000
  • Lesser amounts to individual filers earning more than $75,000 and less than $80,000; and joint filers earning more than $150,000 and less than $160,000
  • No payment will be made to individuals earning more than $80,000 or joint filers earning more than $160,000

You should be able to check the status of your payment by using the Get My Payment tool on the IRS website. 

Fraud alert

Please be aware that scammers will try to get their hands on stimulus funds, and it is important to remain vigilant about any unusual requests for personal or financial information that you may receive by phone call, text message, email or on websites. If you believe you have been contacted by a scammer, please contact your local branch and report any suspicious activity to the Treasury Department

Remember, if you're ever asked for the following in an email, text, or incoming phone call, it is likely a scam:

*Note: You may be asked to verify confidential information if you call your bank, but not the other way around. If you’re ever in doubt that a bank call is legitimate, or if a caller pressures you to stay on the line and provide bank information right away or something bad will happen, it is a scam. Hang up and call the number on the back of your card to talk to a real bank employee.

Financial relief measures

The following financial relief measures are available to assist those facing financial hardship due to the coronavirus pandemic.

Unlimited savings withdrawals and transfers
In accordance with guidelines provided by the Federal Reserve, City has suspended fees on withdrawals and transfers in excess of the typical monthly limit for both savings and money market accounts.

Retirement account rule changes
The Coronavirus Aid, Relief, and Economic Security (CARES) Act allows retirement account owners to take withdrawals for emergency costs related to the coronavirus pandemic and partially delay the tax consequences. Here’s how:

  • The income tax due on a retirement account withdrawal can be paid over three years.
    Income tax will be charged on emergency retirement account withdrawals from tax-deferred accounts. However, the CARES Act allows IRA holders to spread the income tax bill over a three-year period, beginning in the year the distribution is taken.
  • Savers have three years to put withdrawn funds back in a retirement account. Retirement accounts are subject to annual contribution limits, which can make it difficult to rebuild a retirement account balance after early withdrawals have been completed. However, those who take coronavirus emergency withdrawals can put the money back in a retirement account at any time during the three years after the distribution.

In 2020, the Secure Act increased the Required Minimum Distribution (RMD) age from 70 ½ to age 72, for persons born on or after July 1, 1949. 
Additionally, for tax years beginning after 2019, the Secure Act repealed the age restriction on contributions to traditional IRAs. There is now no age limit for contributions, if the IRA holder is earning compensation (taxable income).

We’re here to help

We understand that these challenging times can sometimes cause financial difficulties, and we’re here to offer assistance. 

Consumer and mortgage loan payment deferral program
If illness or workplace interruption related to COVID-19 impact your ability to make loan payments, we offer payment deferral options. Call 1-800-598-2489 to discuss your needs with a City associate. 

Assistance with Collections
If you have received a past-due notice for a loan payment or overdrawn account and would like to inquire about payment options, please call 1-800-598-2489.

Anything else?
Call your local branch to find out what your options may be.