COVID-19 Coronavirus Information

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The safety and well-being of our customers, employees and communities is of highest importance at City National Bank, and we are closely monitoring the evolving information related to the COVID-19 Coronavirus pandemic from national and state government authorities, the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

Branch availability and safety precautions

Our branch lobbies are generally open to serve you. Please note that hours and availability are subject to change and vary by branch as circumstances related to the pandemic continue to evolve. 

We are closely monitoring and following CDC guidelines. Therefore, City customers and employees who have been vaccinated are not required to wear a mask unless otherwise directed by state and local governments. If you have not been vaccinated, we ask that you continue to wear a mask inside our facilities. If you need a mask, we are happy to provide one. 

We take cleanliness and hygiene seriously all year round but have enhanced cleaning and sanitizing practices in an effort to help prevent the spread of germs. Our employees have been instructed to wash their hands frequently, use hand sanitizer in between hand washings and to stay home if they are not feeling well. In addition, hand sanitizer is available for customer use at our branches, and protective shields have been installed to facilitate safe interaction. We’re diligently following guidelines from the CDC and WHO on prevention, and strongly encourage customers to do the same

Drive-thru and digital banking channels

For your convenience and safety, we encourage the use of City’s drive-thrus, Video Bankers and ATMs to conduct everyday transactions, as well as our digital banking channels such as online bankingmobile banking and text banking. You can also fill out a mortgage application online. For assistance, or to learn more about these services, please click any of the links above or call our Customer Care Center at 888-816-8064.

We’re here to help

We understand that these challenging times can sometimes cause financial difficulties, and we’re here to offer assistance. 

Consumer and mortgage loan payment deferral program
If illness or workplace interruption related to COVID-19 impact your ability to make loan payments, we offer payment deferral options. Call 1-800-598-2489 to discuss your needs with a City associate. 

Assistance with Collections
If you have received a past-due notice for a loan payment or overdrawn account and would like to inquire about payment options, please call 1-800-598-2489.

Anything else?
Call your local branch to find out what your options may be.