COVID-19 Coronavirus Information

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The safety and well-being of our customers, employees and communities is of highest importance at City National Bank, and we are closely monitoring the evolving information related to the COVID-19 Coronavirus pandemic from national and state government authorities, the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

Next round of stimulus payments on the way

The IRS has begun distributing the second round of stimulus payments, and the electronic payments of many City customers have posted to their accounts. If your payment is not yet available, it should become available as the IRS continues to distribute payments through January 15.

As a result of an IRS error, 15-20 million individuals who were expected to receive their economic impact payments through electronic payments will now receive their payments via paper check.

The IRS began mailing checks on December 30 and is expected to continue through January 15.

Instead of a check, some people will receive an Economic Impact Payment debit card. The Economic Impact Payment Card will be sent in a white envelope that prominently displays the U.S. Department of the Treasury seal. It has the Visa name on the front of the card and the issuing bank, MetaBank®, N.A., on the back of the card. Information included with the card will explain that this is your Economic Impact Payment. More information about these cards is available at

If your payment was sent to an account that is closed, inactive or a temporary account, you may not receive a payment and must instead claim the Recovery Rebate Credit when filing your 2020 tax return.

You should be able to check the status of your payment by using the Get My Payment tool on the IRS website. For more information, check out this resource from the IRS. 

Digital and telephone banking service issues

As millions of Americans anticipate the arrival of their stimulus payments, an unprecedented amount of traffic on the digital and telephone banking channels of many banks is causing back-ups that may result in longer wait times and service interruptions during peak hours. It is important to us that you can always access your account information anywhere at any time, and we apologize for any inconvenience you may experience. 

Fraud alert

Please be aware that scammers will try to get their hands on stimulus funds, and it is important to remain vigilant about any unusual requests for personal or financial information that you may receive by phone call, text message, email or on websites. If you believe you have been contacted by a scammer, please contact your local branch and report any suspicious activity to the Treasury Department

Remember, if you're ever asked for the following in an email, text, or incoming phone call, it is likely a scam:

*Note: You may be asked to verify confidential information if you call your bank, but not the other way around. If you’re ever in doubt that a bank call is legitimate, or if a caller pressures you to stay on the line and provide bank information right away or something bad will happen, it is a scam. Hang up and call the number on the back of your card to talk to a real bank employee.

Financial relief measures

The following financial relief measures have been announced to assist those facing financial hardship due to the coronavirus pandemic.

Unlimited savings withdrawals and transfers
In accordance with guidelines provided by the Federal Reserve, City has suspended fees on withdrawals and transfers in excess of the typical monthly limit for both savings and money market accounts.

Retirement account rule changes
The Coronavirus Aid, Relief, and Economic Security (CARES) Act allows retirement account owners to take withdrawals for emergency costs related to the coronavirus pandemic and partially delay the tax consequences. Here’s how:

  • The income tax due on a retirement account withdrawal can be paid over three years.
    Income tax will be charged on emergency retirement account withdrawals from tax-deferred accounts. However, the CARES Act allows IRA holders to spread the income tax bill over a three-year period, beginning in the year the distribution is taken.
  • Savers have three years to put withdrawn funds back in a retirement account. Retirement accounts are subject to annual contribution limits, which can make it difficult to rebuild a retirement account balance after early withdrawals have been completed. However, those who take coronavirus emergency withdrawals can put the money back in a retirement account at any time during the three years after the distribution.

In 2020, the Secure Act increased the Required Minimum Distribution (RMD) age from 70 ½ to age 72, for persons born on or after July 1, 1949. 
Additionally, for tax years beginning after 2019, the Secure Act repealed the age restriction on contributions to traditional IRAs. There is now no age limit for contributions, if the IRA holder is earning compensation (taxable income).

Branch availability and drive-thru access

City is open for business! Our branch lobbies are generally open and welcoming walk-ins based on branch capacity. Hours and availability are subject to change and vary by branch as circumstances related to the pandemic continue to evolve. 

We have added a few precautions to keep everyone safe, including a requirement that all customers entering our branches wear a face mask. Our employees are wearing masks as well and we are happy to provide customers a disposable mask if needed. Limited space inside some branches may require customers wait outside so that appropriate distancing guidelines can be observed. 

Branches have enhanced cleaning and sanitizing practices including the availability of hand sanitizer. Protective shields have been installed throughout the branches to facilitate safe interaction. Floor markers and signage are posted throughout the branches to assist with CDC-recommended safe distancing.

Try our digital banking channels

For your convenience and safety, we encourage the use of City’s digital banking channels, including online banking, mobile banking, telephone banking, Automated Teller Machines (ATMs), Interactive Teller Machines (ITMs) where available, direct deposit and online applications. For assistance, or to learn more about these services, please click any of the links above or call our Customer Care Center at 888-816-8064.

We’re here to help

We understand that these challenging times can sometimes cause financial difficulties, and we’re here to offer assistance. 

Consumer and mortgage loan payment deferral program
If illness or workplace interruption related to COVID-19 impact your ability to make loan payments, we offer payment deferral options. Call 1-800-598-2489 to discuss your needs with a City associate. 

Assistance with Collections
If you have received a past-due notice for a loan payment or overdrawn account and would like to inquire about payment options, please call 1-800-598-2489.

Anything else?
Call your local branch to find out what your options may be.

Taking precautions

We take cleanliness and hygiene seriously all year round, but have recently ramped up efforts to help prevent the spread of germs. Our employees have been instructed to wash their hands frequently, use hand sanitizer in between hand washings and to stay home if they are not feeling well. We’re diligently following guidelines from the CDC and WHO on prevention, and strongly encourage customers to do the same.