City National is also concerned about internet banking security and wants to help you protect yourself from identity theft, email “phishing” and other crimes targeting consumers. The following information is provided to help you protect yourself from becoming a victim.
Debit Card Fraud
Protecting our customers from debit card or ATM fraud requires constant monitoring. City’s fraud detection programs continually monitor our customers’ debit card transactions for suspicious activity. If potentially fraudulent transactions are taking place, the customer will be contacted immediately so that future fraud can be avoided.
Customers with a mobile number on file will receive a SMS/text message asking the customer to confirm if a suspicious transaction was authorized. They will see the number “33748” as the sender of the message on their mobile device. Landline customers will receive a direct call to confirm the transaction. If the customer confirms that the transaction was authorized, that will be noted and the customer can continue to use the card. If the transaction was not authorized or if the customer could not be reached in a timely fashion, the debit card will be blocked to prevent additional activity. If the cardholder does not respond after multiple attempts, a letter will be sent via U.S. mail.
If a debit card has been blocked, customers can contact our Fraud Detection service by calling 1-800-889-5280. As always, our Electronic Banking Support Center is available to assist at 888-816-8064.
So whether you’re concerned about debit card fraud or identity theft, you can count on City. We have the banking security resources available to help you protect your personal and financial information.