Contact Us

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When you need assistance, we’re here to pick up the phone and provide the personalized service you deserve. There are many ways to contact City, depending on your individual need. Give us a call, and we’ll be happy to help.

Online & Mobile Banking

For assistance with Online or Mobile banking, call our Customer Care Center at 888-816-8064 or login to Online Banking to chat with an agent. Customer Care Center hours are Monday – Friday 8 a.m. – 8 p.m. and Saturday 8 a.m. – 5 p.m.

Online Bill Pay

For help setting up your bill payments within online banking, contact the Bill Pay Support Team at 855-226-1716.

Debit & Credit Cards

If you need to report your card Lost or Stolen, you can do so by using the Manage Card feature within City’s Mobile Banking app, or call 800-528-2273.

To reset your debit card PIN, call 877-267-5986.

To activate a debit card, call 888-892-3806.

For other debit and credit card questions, call our Customer Care Center at 888-816-8064 or login to Online Banking to chat with an agent. Customer Care Center hours are Monday – Friday 8 a.m. – 8 p.m. and Saturday 8 a.m. – 5 p.m.

Fraud

To reply to Fraud Detection, respond to the text message you may have received or call 800-889-5280. Please note: Texts from fraud detection should only ask you to verify the validity of a transaction; City will never request login credentials or passwords. 

To report fraud on your account, contact your local branch or our Customer Care Center at 888-816-8064. Customer Care Center hours are Monday – Friday 8 a.m. – 8 p.m. and Saturday 8 a.m. – 5 p.m.

Other

Use our 24-hour Telephone Banking features by calling 800-776-0541.

To make a loan payment, call 800-598-2489 ext. 68327.

Learn more about our Home Equity, Mortgage and Loan products by calling 800-896-0769.

Contact our Wealth Management Division at 304-255-7291.

Contact our Cash Management team at 800-262-9535.

Make deposits or send in questions by mail to 25 Gatewater Road, PO Box 7520, Cross Lanes, WV 25356-0520.

Not sure who to call? Just contact your local City National Bank branch.