Online Banking FAQs

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Get ready for a more customizable banking experience with more features than ever before. City’s online banking provides updated capabilities to help you stay on top of your finances. Learn more by reviewing the following frequently asked questions.

Q. Why is City updating its online banking platform?

A. City recognizes the need to provide you with a banking experience that caters to your on-the-go needs and allows you to easily manage your finances from all your devices. The update will create a seamless experience from all digital channels and offers enhanced features and capabilities.

Q. What new features/improvements can I expect?

A. The enhanced online banking platform provides a customized banking experience and allows you to organize features in a way which best suits your needs. We’ve also enhanced account details made available to you, and have made support resources more easily available. In addition, you’ll be able to take advantage of services like Zelle and External transfers that are already available within the mobile banking app.

Q. How do I access the new online banking platform?

A. Online banking customers will be able to log into the new platform on February 7th using their existing username and password. If you need assistance with password resets you can utilize the Forgot Password option, contact your local City National Bank branch or contact our Customer Care Center at 888-816-8064.

Q. Will my existing transfers carry over?

A. Yes, future dated and recurring transfers will be converted.

Q. Will I continue to be enrolled in alerts?

A. Alerts that have been established from the old online banking platform will be discontinued. You will be able to enroll in balance and transaction alerts once you have accessed the updated online banking site. These can be delivered as in-app messages, text and/or email alerts.