City National Bank Earns JD Power Customer Satisfaction Award for Sixth Time in Nine Years

Charleston, W.Va. (March 30, 2026) — City National Bank ranked #1 in customer satisfaction for consumer banking in the North Central Region in the JD Power 2026 U.S. Retail Banking Satisfaction Study^SM, earning the top spot in its region for the sixth time in nine years. City scored higher than all other banks in the region, which covers West Virginia, Kentucky, Ohio, Indiana and Michigan.

“Being recognized once again by our customers is an incredibly meaningful honor,” said President and CEO Skip Hageboeck. “We strive to provide personal and helpful service to each person who walks through our doors each day, and this award is a testament to the way City bankers support their customers and communities.”

The U.S. Retail Banking Satisfaction Study measures satisfaction across seven dimensions: trust; people; account offerings; allowing customers to bank how and when they want; saving time and money; digital channels; and resolving problems or complaints.

In addition to ranking highest overall in its region, City also fared best in the dimensions of trust; people; account offerings; saving time and money; and resolving problems or complaints.

The study is based on responses from 107,059 retail customers of the largest banks in the United States regarding their experiences with their retail bank. It was fielded from January 2025 through January 2026. For more information about the U.S. Retail Banking Satisfaction Study, visit their website.

About City National Bank

Headquartered in Charleston, W.Va., City National Bank serves consumers and businesses in more than 95 locations across West Virginia, Kentucky, Virginia and Ohio. Nationally recognized for its customer service and as one of the most highly rated banks in America, City has been delivering innovative banking products and supporting its local communities for more than 65 years.

Contacts

LeAnn Cain, Communications Manager
304-769-1138
[email protected]