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Protect Your Business from Fraud & Scams

Running a business keeps you busy, and fraud isn’t always top of mind.  Unfortunately, scammers look for opportunities where payments move quickly and multiple people are involved. With the right awareness and tools, you can take meaningful steps to protect your business.

Common Fraud and Scam Risks for Businesses

Scammers may try to take advantage of everyday business activity through:

  • Check fraud, including altered or counterfeit checks
  • Business email compromise, where fake emails request payments or changes to wiring instructions
  • ACH and wire fraud
  • Vendor or supplier impersonation scams
  • Phishing emails or texts asking for login information or urgent payments

These scams often feel urgent or routine on purpose—so employees don’t stop to question them.

Simple Steps to Protect Your Business

  • Pause and Verify

    If something feels urgent or unusual, take a moment to verify it.

    • Confirm payment or account changes using a known phone number or contact
    • Be cautious with last-minute requests involving wires or ACH payments
    • Never rely solely on email for payment changes

  • Put Strong Controls in Place

    Clear processes help reduce risk.

    • Limit account access to only those who need it
    • Review transactions daily
    • Use dual approvals for payments and account changes whenever possible

  • Educate Your Employees

    Your employees are one of your best defenses.

    • Teach employees how to recognize suspicious emails and messages
    • Encourage them to ask questions—especially if something feels off
    • Establish clear steps for reporting potential fraud

  • Enroll in Positive Pay

    Protect your business from fraud and gain added peace of mind with Check Payee Positive Pay and ACH Filters for Business Accounts, available at no cost to you.

    • Check Fraud Prevention: Helps identify attempted check fraud by ensuring only authorized checks are processed.
    • ACH Fraud Prevention: Allows approved electronic debits to post while flagging potential unauthorized transactions for review.

What to Do If You Notice Something Suspicious

  • Contact your local City branch or our Customer Care Center immediately using official contact information
  • Review recent transactions and account activity
  • Change online banking credentials if needed
  • Report suspicious emails or payment requests promptly

We’re Here to Help

If you have questions about fraud prevention tools such as Positive Pay or want help strengthening your controls, contact your local City branch or our Customer Care Center. Taking proactive steps today can help protect your business tomorrow.

Think you may have experienced fraud?

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