Scam Alert: Fraudulent Text Messages About Bill Pay

The holiday season may be winding down, but scam artists often ramp up their efforts this time of year.

We’ve seen an increase in fraudulent text messages where scammers pose as a bank and request review of unauthorized Bill Pay or other transactions. If you get a text like this, do not click the link. City will never ask you to click a link or provide account/login credentials to verify activity. If you received such a message and clicked the link or provided sensitive account credentials, please contact your local branch or call our Customer Care Center at 888-816-8064 for assistance.

Here are some things to remember to protect yourself against scams:

• Never disclose personal information, account numbers and PIN numbers with anyone who contacts you.
• Don’t call the phone number in an unsolicited text, email, or voice mail.
• If someone contacts you claiming there is fraud or another problem with your bank account, call the bank yourself at a phone number you know to be legitimate.
• Don’t follow unsolicited links, and don’t download attachments from unknown sources.

If you are ever unsure if a communication you receive is from City, contact your local branch or our Customer Care Center at 888-816-8064. We’re here to help keep your personal and financial information safe and secure.