What You Can Do to Protect Yourself
Fraud and scams continue to evolve, but a few smart habits and reliable resources can significantly reduce your risk. Knowing what to watch for and where to turn for help makes all the difference.
Learn How to Spot Fraud and Scams
For information on the most common scams and warning signs, visit our How to Spot Fraud and Scams page. Understanding these tactics is the first step to protecting yourself.
Ways to Protect Yourself
Simple steps can help protect your finances and personal information:
- Pause before responding to urgent or unexpected requests
- Never share passwords, PINs, or one-time verification codes
- Verify requests using trusted contact information
- Monitor accounts regularly
- Keep contact information up to date
- Use strong, unique passwords and enable multi-factor authentication
- Report suspicious activity immediately
Things Your Bank Will Never Ask You to Do
- Share your online banking password or PIN
- Provide one-time verification codes
- Move money out of your account to a “safe” or “secure” account
- Pay using gift cards, cryptocurrency or payment apps
Trusted Fraud Prevention Resources
Federal Trade Commission (FTC): Learn about current scams, report fraud and identity theft and create a recovery plan
FBI – Internet Crime Complaint Center (IC3): Report online scams and cybercrime and view current fraud trends
Consumer Financial Protection Bureau (CFPB): Educational resources on banking scams and fraud and consumer guides and alerts
U.S. Postal Inspection Service: Information on mail theft and check fraud and report mail-related fraud
Social Security Administration: Guidance on Social Security-related scams
Tools That Can Help Protect Your Accounts
- Set up account alerts and transaction notifications
- Create debit card controls
- Enroll in Positive Pay and ACH filters for business accounts
- Sign up for credit monitoring services
If You Think You’ve Been Targeted
- Stop communicating with the suspected scammer
- Contact your local branch or our Customer Care Center at 888-816-8064 immediately
- Change passwords and review recent transactions
- Monitor your credit and consider placing a fraud alert
