Mobile Banking Security
- Password-protect your mobile device and lock your device when it's not in use. Keep your mobile device in a safe location.
- If you receive text message alerts from City, frequently delete them, especially if they contain sensitive information.
- Never disclose personal information about your accounts via text message, such as account numbers, passwords, or any combination of information that can be used to steal your identity.
- If you change your mobile number or lose your mobile phone, immediately log into City's online banking from a computer to change the details on your mobile banking profile.
- Do not hack or modify your device, as this will leave it susceptible to infection from a virus or Trojan.
- When possible, install security software on your device (if it's available). Some mobile security solutions include: AhnLab Mobile Security, avast! PDA Edition, Kaspersky Mobile Security, and Norton Smartphone Security.
- Be aware that malware exists and fraudulent applications will continue to pop up. Don't download applications onto your phone without checking them out first. Verify the legitimacy of an online banking app with your financial institution before downloading it to your smartphone - verify that the app publisher or seller is your financial institution.
- Report any banking app that appears to be malicious to City right away.
- Monitor your financial records and accounts on a regular basis. Regularly review your account activity using online banking. This will enable you to spot any suspicious activity.
If you have been a victim of identity theft, contact your local City National Bank office immediately. You should also place a fraud alert on your credit report and continue to review your credit reports, close the accounts that you know (or believe) have been tampered with or opened fraudulently, and file a complaint with the Federal Trade Commission (FTC). Go to www.ftccomplaintsassistant.gov.