|Mobile Banking FAQs|
Convenient banking from your mobile device lets you access your accounts wherever and whenever you want.
Q. What is City's Mobile Banking?
Q. How do I enroll?
After enrolling, you will receive a text message that includes the URL to access the Mobile Banking browser.
Please note: If you did not select to receive text alerts during the enrollment process, you will not receive a text message.
Q. I want to download the app. What type of device do I need?
A. To run the CNB Mobile app, your mobile device must be capable of running apps. Currently supported mobile devices are:
Keep in mind that your mobile device must be web-enabled. Also, your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider to determine this).
Q. How do I download the app?
A. Apple® users, click here.
Android users, click here.
Or, search the App Store™ or the Google Play™ store. Search for City National Bank and look for the app with the City logo.
To access your accounts through your phone's browser, your mobile device must support web browsing (which usually requires a data plan as part of your service).
A. City National Bank does not charge to use the mobile app or to access your account through your phone's browser; however, your wireless provider's standard rates, including data rates, may apply.
Q. Can I pay bills with City's mobile banking?
A. Yes. If you are enrolled in bill pay, you can pay bills to a payee that you have already set up. To add a new payee, log in to the online banking site, select Bill Payment and add a new payee. You can then submit payments to that payee using your mobile device.
To cancel a bill payment you made using mobile banking, you must log in to the online banking site.
If you are not currently enrolled in bill pay, learn more here.
Q. What happens if I lose communication/signal during a transaction?
Q. What do I need to do if I get a new phone?
Q. What if I no longer want to use City's mobile banking?
Q. What if I can’t get my mobile device to work with Internet Banking?