Mobile Banking FAQs

Convenient banking from your mobile device lets you access your accounts whenever and wherever you want.

 Mobile Banking FAQs

Q. What is City National Bank Mobile?
A. City National Bank Mobile allows anyone with Online Banking to access their eligible accounts from a cell phone or mobile device. You can check account balances, review recent account activity, pay bills, and transfer money between accounts 24 hours a day, 7 days a week. City National Bank offers two ways to access your accounts: CNB Mobile, a mobile banking app, and/or through your phone's browser.

Q. What kind of mobile device is required for CNB Mobile Banking?
A. To run the CNB Mobile app, your mobile device must be capable of running apps. Currently supported mobile devices are the iPhone, iPod Touch, iPad, and the Android phone. To access your accounts through your phone's browser, your mobile device must support web browsing (which usually requires a data plan as part of your service). 

Q. Are there fees to use CNB Mobile?
A. City National Bank does not charge for the CNB Mobile app or for accessing your account through your phone's browser; however, your wireless provider's standard rates, including data rates, may apply. 

Q. How do I enroll in City National Bank’s Mobile Banking?
A. Log in to Online Banking and click the Options tab and then click on Mobile Settings, and complete the 3 easy steps to enroll. After enrolling, you will receive a text message that includes the URL to access the Mobile Banking browser. Please note: If you did not select to receive text alerts during the enrollment process, you will not receive a text message.

Q. What if I no longer want to be a mobile user?
A. Log in to the internet-based Online Banking account > Select Options > Mobile Settings >Deselect Activate Mobile Banking Access > Click Agree.

Q. What happens if I lose my mobile device?
A. Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, simply edit your Mobile Settings and make any changes to the Wireless Provider and/or Phone Number.

Q. Why can’t I add a new payee?
A. Functionality is limited to sending payments to already established payees. To add a new payee, log in to the online banking site, select Bill Payment, and add a new payee. You can then submit payments to that payee via your mobile device.

Q. What happens if I lose communication/signal during a transaction?
A. When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive a Text Message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.

Q. What do I need to do if I get a new phone?
A. If you simply get a new phone, but are using the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to an internet-based Online Banking account and update your information on the Options > Mobile Settings page. You will not receive a Text Messages regarding Mobile Banking transactions if your phone number is not correct.

Q. How do I delete a Bill Payment that I set up through my mobile device?
A. You must log in to the internet-based Online Banking and delete the payment from the main menu of the Bill Pay Tab.

Q. What if I can’t get my mobile device to work with Internet Banking?
A. There are a number of reasons that you may experience trouble accessing the mobile
version of internet banking on your phone. To use the mobile version, your phone needs
to meet the following minimum requirements:

  1. Your mobile device must be web enabled.
  2. Your mobile network must allow secure SSL traffic. (You may need to contact your
    mobile provider to determine this.)